ARTMAN ni ikigo gikomeye mu gukora ibikoresho bishyushya ubushyuhe n'ibikoresho bikonjesha umwuka mu Burasirazuba bw'Abarabu, gifite uburambe bw'imyaka hafi 40 mu nganda. Bitewe n'iterambere ry'ubucuruzi, haguzwe ibikoresho bishya bigezweho bya SMAC. Nyuma yo kubishyiraho, ibikoresho bisaba ko bitangira gukoreshwa neza mbere yuko bitangira gukoreshwa, kandi ikigo gifite igihe ntarengwa cyo gutanga ibyo bikoresho, gisaba imikorere myiza cyane mu gutanga ibikoresho. Nyuma yo kubona icyifuzo, itsinda rya SMAC nyuma yo kugurisha ryasubije vuba, rishyiraho itsinda ry'abahanga mu gutanga ibikoresho riyobowe n'abahanga bakuru mu masaha 24 maze ryerekeza ku rubuga rw'abakiriya.

Ikipe ishinzwe gukemura ibibazo ikimara kuhagera, yahise itangira igenzura ryimbitse ry’ibikoresho. Mu gihe cyo gukemura ibibazo, bahuye n’ibibazo bikomeye nko kudakora neza no kudahuza neza kw’ibice bimwe na bimwe. Bakoresheje ubuhanga bwabo bukomeye n’uburambe bwinshi mu ngiro, injeniyeri zahise zitegura ibisubizo byihuse. Bakoze ibizamini bisubiramo, bahindura neza ibipimo by’ibikoresho, kandi banonosora ibice bifite ibibazo. Nyuma y’amasaha 48 y’umuhate udashira, itsinda ry’itsinda ry’igerageza ryatsinze ibibazo byose, rigenzura ko ibikoresho byose byakosowe neza, ibipimo byose by’imikorere bihuye cyangwa birenga ibyo byari byitezwe.

Umuntu ushinzwe ARTMAN, umukiriya, yashimiye cyane iyi serivisi yo gukemura ibibazo nyuma yo kugurisha: "Itsinda rya SMAC rishinzwe gukemura ibibazo nyuma yo kugurisha ni abanyamwuga kandi bitanze cyane! Barangije akazi ko gukemura ibibazo mu gihe gito cyane, biyemeza ko dusubira gukora ku gihe kandi birinda ibyago byo kwangirika kw'amabwiriza. Serivisi yabo yashyize imbaraga mu iterambere ry'ibigo byacu, kandi dufite icyizere cy'ubufatanye mu gihe kizaza."

Umuyobozi wa SMAC yavuze ko izakomeza kongera imbaraga mu kubaka uburyo bwo gukemura ibibazo nyuma yo kugurisha, kunoza ubushobozi bwa serivisi, no gufasha abakiriya guteza imbere serivisi nziza, kugira ngo hashyirweho urugero rwiza rw’uburyo bwo gukemura ibibazo nyuma yo kugurisha.